IT and Communications Engineer with 10+ years of experience across higher education, telecommunications, and government sectors. Experienced in IT systems and infrastructure support, network and hardware troubleshooting, server and Wi-Fi administration, CCTV systems, software and technical support, infrastructure security, and preventive maintenance. Currently coordinate an 8-member IT technical support team across 5 university branches, supporting 500+ users and maintaining 99.8% system availability. Proven record of resolving 30+ technical tickets daily, maintaining 150+ computers and network equipment, implementing cybersecurity protocols, and improving IT operational efficiency.