NADA MOHAMMED ABU SHAB Multimedia Designer & Remote Customer Support Specialist Khan Yunis, Gaza, Palestine | +972567191202 | nabushab2@smail.ucas.edu.ps LinkedIn: linkedin.com | Portfolio: behance.net/Nada00abushab PROFESSIONAL SUMMARY Highly adaptable Multimedia undergraduate student with a strong passion for remote operations, online sales, and digital customer relations. Possesses exceptional virtual communication skills with a proven track record of handling high-volume customer inquiries across WhatsApp, Facebook, and Instagram. Proficient in digital negotiation, database management, and cross-functional roles. Ready to deliver high-quality remote support that directly drives sales and enhances client satisfaction. CORE SKILLS • Customer Operations: Customer Support, Customer Relations, Digital Negotiation, Booking Management. • Sales & Data: Online Sales & Closures, Data Management, Database Organization, Microsoft Office Tools. • Design & Media: Digital Media Production, Visual Arts, Graphic Design, Cross-functional Operations. WORK EXPERIENCE Freelance Remote Sales & Support Specialist | Online Tourism Operations January 2025 – Present • Managed end-to-end customer booking pipelines and resolved queries remotely with high flexibility and speed. • Handled client communications on social media channels, successfully turning cold inquiries into sales closures. • Demonstrated high adaptability by managing diverse daily operations outside the standard multimedia domain. Digital Data & Customer Care Representative | Freelance / Remote December 2024 – February 2025 • Organized and migrated customer databases using Microsoft Office tools with 100% data accuracy. • Maintained high response rates and built solid customer retention strategies under independent environments. EDUCATION Bachelor of Multimedia (MM) | University College of Applied Sciences (UCAS) Expected Graduation: 2028 • Key Focus: Digital Communication, Advanced Data Management, and Media Production. • Maintained high academic standing while actively pursuing cross-functional freelance and remote roles. INTERESTS Travelling & Tourism Trends | Digital Networking | Remote Work Technologies | Visual Arts & Design